Absolutely! Cat caves are versatile and cater to cats of all sizes and breeds. However, ensure you choose the appropriate size. Larger breeds like Maine Coons may need more spacious caves compared to smaller breeds like the Siamese.

While cat caves primarily serve as indoor sanctuaries, certain designs are made with weather-resistant materials suitable for outdoor use. If planning to use outdoors, ensure it's weatherproof, placed in a shaded location, and regularly checked for wear and tear.

Cats are creatures of habit. Introduce the new cave by placing it in their favorite spot. Add familiar items like their favorite blanket or toys. A sprinkle of catnip or a treat can also lure them in. Be patient, and allow them to explore at their own pace.

Material Matters: 

Opt for breathable, natural materials like wool or cotton. They're comfortable and regulate temperature effectively.

Safety First: 

Ensure there are no loose parts or accessories that might pose a choking hazard. The entrance should also be wide enough to ensure your cat can get in and out without difficulty.

Easy Cleaning: 

A removable and washable inner cushion is a bonus as it ensures a fresh environment for your cat.

Design and Aesthetics: 

While comfort is paramount, choose a design that complements your home décor and reflects your cat's personality.

Cat caves, with their rich history and undeniable appeal, can be a fabulous addition to any feline-loving household. With this guide, you're now equipped to make an informed choice, ensuring that your feline friend gets a snug, safe, and stylish haven to call their own.

Shipping FAQs

Q: How long does it take for shipments to be dispatched from the UK?

A: Shipments dispatched from the UK typically have a lead time of 2-3 days. However, this can vary based on the courier's current performance.

Q: Which courier service do you use for shipping?

A: We primarily use Royal Mail for our shipments.

Q: What about items that are made to order directly from the factory?

A: For goods that are made to order directly from the factory, the lead time is usually around two weeks. Please note that this can vary depending on factory holidays or other unforeseen circumstances.

Q: Will I receive tracking information for my order?

A: Yes, as soon as your goods are dispatched, we will update the tracking information in your account. This will allow you to monitor the progress of your delivery.

Q: What should I do if there are delays in delivery?

A: We aim to keep our customers informed at all times. If there are any delays in shipping your order, we will proactively update you. However, if you have concerns or if it's taking longer than expected, please don’t hesitate to get in touch with us.

Q: Can the lead time change for made-to-order products?

A: Yes, while we strive for a consistent two-week lead time for made-to-order products, there can be occasional delays due to holidays at the factory or other factors. We always strive to keep our customers informed in such scenarios.

We hope these FAQs address your shipping queries. If you have any more questions or need further information, please feel free to contact our customer service team. We're here to help!

Duty Paid Shipping from Our Factory

At Cat Caves, we prioritize a hassle-free shopping experience for our customers. Every product that departs from our factory is shipped under "Door to Door Duty Paid" terms. This means that all customs duties and applicable taxes have already been settled by us.

Received a Duty Request?

In the unlikely event that you receive a request to pay duty or any additional taxes upon receiving your product, please do not make any payments. Instead, promptly contact us or the courier service. There may be a miscommunication or error, and we will ensure it's resolved swiftly. It's essential to remember that our shipments are always dispatched with the terms ensuring all duties are prepaid, ensuring a seamless delivery to your doorstep.

A: Yes, we do ship to P.O. Boxes. 

However, please note that there are size limitations for some items. If the product you've ordered is too large for P.O. Box delivery, we'll reach out to you to provide an alternative delivery address. Always ensure to check the product dimensions and P.O. Box size restrictions before placing your order.

Thank you for reaching out to us regarding your recent purchase.

Please understand that each of our cat caves is meticulously handcrafted, which means that slight variations in design and appearance are natural and to be expected. This uniqueness is part of the charm of a handmade product. However, if you believe you have received an incorrect model, especially considering our products are made-to-order, please let us know immediately.

While our policy generally doesn't permit refunds due to the bespoke nature of the cat caves, we deeply value your satisfaction and the happiness of your cat. Please get in touch with us directly, and we'll explore potential solutions to ensure both you and your feline friend are content.

We understand how essential your receipt is, especially for post-purchase inquiries or potential returns. If you can't find your receipt, don't fret! 

Here's what you can do:

Accessing Your Account: When you placed an order with us, Ecwid automatically created an account associated with your email address. You can easily log in to your account by using the personal Sign-In link that was sent to your email.

Guest Orders: 

We do offer the convenience of placing orders without logging in, for those times when you want a quick checkout. However, remember that logging into your account provides a richer shopping experience.

Benefits of Logging In: 

By accessing your account, you can:

Revisit and purchase your favorite products.

Review your complete order history.

Specify your VAT ID (if applicable).

Unlock special member discounts.

View and download invoices.

By ensuring you log in every time you shop, you'll have all your transaction details right at your fingertips. If you face any challenges accessing your account, please reach out, and we'll be happy to assist!

Returns Policy for Cat Caves

Thank you for shopping with us. We appreciate your business and strive to ensure that every cat cave we create is of the highest quality. However, we understand that sometimes there may be a need to return a product. Below is our returns policy:

Handmade & Made-to-Order Nature:

Our cat caves are handmade or made-to-order. As such, slight variations in design, size, and color may exist. These variations are inherent to the handmade process and enhance the unique character of each product.

Right to Cancel:

According to UK consumer law, you have the right to cancel a made-to-order item within 14 days of placing the order, before it is dispatched. If you wish to cancel after the product has been dispatched, you may be responsible for return shipping costs.

Returns & Refunds:

If you believe you've received a faulty or incorrect item, please contact us within 14 days of receiving the product. In compliance with UK law, we will offer a replacement or full refund for faulty goods.

For non-faulty items, due to their bespoke nature, we typically cannot accept returns or offer refunds. However, please contact us, and we'll try our best to address any concerns and potentially find a resolution.

Return Shipping:

If you're returning a faulty or incorrect item, we'll cover the return shipping costs. However, for other returns, the customer may be responsible for covering the return shipping.

Processing Refunds:

Once we receive your returned item and it passes inspection, we'll process your refund or send out a replacement as agreed. Refunds will be processed using the original payment method.

Exemptions:

Personalized or customized cat caves are exempt from being returned unless they arrive damaged or defective.

We encourage you to read our policy thoroughly and reach out with any questions. Your satisfaction is essential to us, and we'll always strive to ensure you and your feline friend are happy.